Verid (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
1. Information We Collect
We may collect and process the following categories of information:
1.1 Account Information
When you create or manage an account, we may collect:
- Full name
- Email address
- Authentication credentials, such as securely hashed passwords or OAuth-based identifiers
- Account roles and permissions
This information is required to create, authenticate, and manage user accounts.
1.2 Usage Data
When you use the Verid platform, we may collect:
- Chatbot conversations and interactions
- Uploaded content, including documents (PDF, DOCX), plain text, and URLs
- Metadata associated with usage, such as timestamps, request frequency, and feature usage
This data is used to deliver chatbot responses, enable retrieval-augmented generation (RAG), and improve system accuracy.
1.3 Technical Data
We automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type, operating system, and screen resolution
- Application logs and error reports for debugging, monitoring, and security
This data helps ensure platform stability, performance optimization, and abuse prevention.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and maintain the Verid platform
- To process documents and generate AI-powered chatbot responses
- To authenticate users and enforce role-based access control
- To monitor usage, prevent abuse, and maintain platform security
- To improve system performance, reliability, and user experience
We do not sell, rent, or trade your personal data.
3. AI & Data Processing
- Uploaded documents and chatbot inputs are processed to generate embeddings and responses using large language models and vector databases.
- Your data is used only to provide functionality within your account or workspace.
- We do not use your data to train public or shared AI models.
- AI processing is isolated per user or organization where applicable.
4. Data Storage & Security
- Data is stored using industry-standard security practices, including encryption at rest and in transit where applicable.
- Access to data is restricted through authentication, authorization, and role-based access controls.
- We regularly monitor systems for vulnerabilities and unauthorized access.
While we take reasonable and appropriate measures to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
- We retain personal and usage data only for as long as necessary to provide the service, fulfill contractual obligations, or comply with legal requirements.
- Users may request deletion of their data, subject to applicable laws and legitimate business needs.
- Upon account termination, data will be deleted or anonymized within a reasonable timeframe unless retention is legally required.
6. Third-Party Services
We may rely on trusted third-party services for:
- AI model inference and infrastructure
- Analytics and monitoring
- Payment processing and subscription management
These third-party providers process data only as necessary to perform their services and are governed by their own privacy policies and contractual obligations.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent where processing is based on consent
Requests can be made by contacting us using the details below.